EZ Screen FAQ


Here you will find answers to some frequently asked questions. If you have any other questions, please don't hesitate to use the contact form to the side.

What are the system requirements?

EZ Screen system requirements:

  • Operating system: Windows XP / Vista / 7 / 8 / 10, 32 or 64 bit
  • Hard disk: 63MB minimum install, 126MB full install
  • Memory: At least 1GB, 4GB recommended for separating hi-res images
  • Processor: At least Pentium class, Dual or Quad core recommended
  • Display: Minimum 800x600, 1280x1240 recommended

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What if I run into trouble?

You'll get up and running quick with the tutorial video. For detailed specs, you can consult the manual, and if you still have questions or problems, we'll be happy to answer and resolve them promptly. We endeavor to answer any inquiries within 24 hours, and most often we answer within hours and at times even within minutes.

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Can I run it on my Mac?

EZ Screen is not supported on a Macintosh. However, if you have an Intel based Macintosh, you may have success using CrossOver Mac. CrossOver Mac allows you to run windows applications seamlessly inside your Mac OS. Currently, no official support exists for this however, and our support would be limited to functional support only. Issues with installation and/or errors would not be supported. We will, however, do our best to help where we can, we just can't guarantee we can fix your issue.

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Will I get updates?

Yes. If you buy EZ Screen now, you'll be eligible for any upgrades, including major upgrades. This may change in the future, so if this is important to you and you're considering buying, don't hesitate to make your purchase final!

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Will you deliver a package to my door?

Currently, we don't send out hard copies or packages and EZ Screen is a download-only product. The fully functional trial version will have all restrictions lifted immediately after you register it. You won't have to wait for the mail: You can unlock your copy as soon as your payment has cleared.

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Can I run this on all my systems if I buy one copy?

No. You are lisenced for one installation only. However, if you need to transfer this installation to a new PC, or your old installation gets corrupted, due to a power outage, virus or similar, you can always use the same activation code you purchased to re-register your copy. There is no official limit on how many times you can do this, but we do monitor for abuse and will take legal steps to limit such abuse.

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How do I register my copy?

If you haven't purchased yet, you can do so here. After you purchased you will have an account on DigitalDeskSolutions.com that you can use to manage your registrations. After signing in you will find two links in the menu: "My activation codes" and "Register my software". Click on "Register my Software" to register your trial copy of EZ Screen. Enter your company and contact information and click the "Submit" button.

Next, select your activation code from the drop down list. The items will tell you which code is yet unused, and which codes have already been used to register a copy of EZ Screen. You then need to start EZ Screen and you will be given a request code that you must copy into the appropriate field on the registration web page. After clicking "Submit" and everything checks out, you will be presented with your authorization code. Simply copy this code into EZ Screen and click "Register" in EZ Screen to unlock your copy.

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Why are my films so big?

The films output by EZ Screen are set to the correct resolution, however, for unknown reasons some software doesn't pick up on the resolution and therefore defaults to 72dpi. We are working on a solution.

In the mean time, a simple workaround is to change the resolution of the films in your graphics software to whatever resolution you saved it as, without resampling.

In Corel PhotoPAINT you can:

  • Load the film(s)
  • Go to "Image->Resample" on the menu.
  • Check "Maintain original size"
  • Make sure "Maintain aspect ratio" is checked
  • Enter the correct dpi into the "Horizontal" field. The vertical field will update also.
  • Click "OK"
  • Click "File->Save" on the menu.

In Adobe PhotoShop you can:

  • Load the film(s)
  • Go to "Image->Image Size..." on the menu.
  • Uncheck "Resample Image"
  • Enter the correct dpi into the "Resolution" field.
  • Click "OK"
  • Click "File->Save" on the menu.

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